# Incidents

- [What is an incident?](/incidents/what-is-an-incident.md): Learn the basics of an incident.
- [Incident lifecycle](/incidents/incident-lifecycle.md): Lifecycle of an incident.
- [Incident statuses](/incidents/incident-statuses.md): A status would determine the state of the incident among acknowledged or resolved
- [How to change incident status?](/incidents/how-to-change-incident-status.md): Responders can choose to change incident status on phone alerts, Slack and on the dashboard.
- [Acknowledge timeout](/incidents/acknowledge-timeout.md): Set a timeout for when an incident is acknowledged but not resolved in the given time frame. Acknowledge timeout helps your team by reminding you of incidents in non-resolved state
- [Grouping incidents](/incidents/grouping-incidents.md): Repeated incidents will be grouped together.
- [Priority and Severity](/incidents/priority-and-severity.md): Determine and set incident's priority to indicate urgency and severity to indicate possible damage
- [Mute alerts](/incidents/mute-alerts.md): Mute all alerts 🚨  (or switch off all alarms) for an incident so you can continue your work fixing it.
- [Reassign incidents](/incidents/reassign-incidents.md): Reassign the incident to any of your team mates
- [Sharing incidents](/incidents/sharing-incidents.md): Share your incidents with the world, embed in your docs and more.
- [Why does message parsing fail?](/incidents/why-does-message-parsing-fail.md): We parse the data integrations send in JSON to human readable format. Sometimes it fails. What does it mean and why does it happen?
- [Rate limiting on duplicate incidents](/incidents/rate-limiting-on-duplicate-incidents.md): Rate limiting for duplicate incidents.
- [Resolved by Timer](/incidents/resolve-timer.md): Resolved by Timer resolves incidents after a specified time period.