Configuring with Plivo

Learn how to connect your Plivo number with Spike for Live Call Routing

Configure Your Plivo Number for Live Call Routing

During setting up your Live Call Routing in Spike, you’ll receive a unique webhook URL.

Setting up on Plivo is a multi-step process. On Plivo, you'll be needed to create an XML based application that forwaerds request to Spike and then connect it to your phone number.

Follow these steps:

1

Create an Application

In your Plivo Console, go to Voice → XML under Applications → New Application.

Give the application a name you can recognise later.

Under the Voice section, select POST request and paste Spike's webhook under

• Primary answer URL

• Fallback answer URL

• and Hangup answer URL (optional)

Scroll down and hit Create Application

2

Configure Phone number

Visit Phone Numbers → Active → Select a Number.

In the Number configuration section on the same page,

• select XML Application under Application Type

• select your previously created application under Plivo Application

and hit Update!

3

To access call recordings

When call recording is enabled, Spike retrieves the recordings directly from your Plivo account.

• In your Plivo Console, go to Voice → Settings → Other Settings.

• Under HTTP Basic Authentication for media access, select Disable.

That’s it. Once saved, your Plivo number will forward all incoming calls to Spike. Spike will handle the routing, fallbacks, and call logging automatically.

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If you need help configuring Live Call Routing or integrating your Plivo account, reach out to [email protected].