> For the complete documentation index, see [llms.txt](https://docs.spike.sh/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.spike.sh/live-call-routing/lcr-with-plivo.md).
# Configuring with Plivo
## Configure your Plivo number for Live Call Routing
Spike provides a webhook URL during Live Call Routing setup. Plivo requires you to create an XML application first, then connect it to your phone number.
{% stepper %}
{% step %}
#### Create an application
In your Plivo Console, go to **Voice → XML under Applications → New Application**.
Give the application a name you can recognise later.
Under the **Voice** section, select POST request and paste Spike's webhook URL under:
* Primary answer URL
* Fallback answer URL
* Hangup answer URL (optional)
Click **Create Application**.
{% endstep %}
{% step %}
#### Configure your phone number
Visit **Phone Numbers → Active** and select your number.
In the Number configuration section:
* Select **XML Application** under Application Type
* Select your previously created application under **Plivo Application**
Click **Update**.
{% endstep %}
{% step %}
#### Access call recordings
When call recording is enabled, Spike retrieves recordings directly from your Plivo account.
* In your Plivo Console, go to **Voice → Settings → Other Settings**.
* Under **HTTP Basic Authentication for media access**, select **Disable**.
{% endstep %}
{% endstepper %}
Once saved, your Plivo number will forward all incoming calls to Spike. Spike handles routing, fallbacks, and call logging automatically.
{% hint style="info" %}
Need help connecting your Plivo account? Reach out to .
{% endhint %}