Configuring with Plivo

Connect your Plivo phone number to Spike to enable Live Call Routing for incoming, human-reported incident calls.

Configure your Plivo number for Live Call Routing

Spike provides a webhook URL during Live Call Routing setup. Plivo requires you to create an XML application first, then connect it to your phone number.

1

Create an application

In your Plivo Console, go to Voice → XML under Applications → New Application.

Give the application a name you can recognise later.

Under the Voice section, select POST request and paste Spike's webhook URL under:

• Primary answer URL

• Fallback answer URL

• Hangup answer URL (optional)

Click Create Application.

2

Configure your phone number

Visit Phone Numbers → Active and select your number.

In the Number configuration section:

• Select XML Application under Application Type

• Select your previously created application under Plivo Application

Click Update.

3

Access call recordings

When call recording is enabled, Spike retrieves recordings directly from your Plivo account.

• In your Plivo Console, go to Voice → Settings → Other Settings.

• Under HTTP Basic Authentication for media access, select Disable.

Once saved, your Plivo number will forward all incoming calls to Spike. Spike handles routing, fallbacks, and call logging automatically.

Need help connecting your Plivo account? Reach out to [e-mail].