# Configuring with Plivo

<figure><img src="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-60c4c9526bec94c05fe7dd4b279e749cca4f6901%2Fplivo-banner.png?alt=media" alt=""><figcaption></figcaption></figure>

## Configure Your Plivo Number for Live Call Routing

During setting up your Live Call Routing in Spike, you’ll receive a unique **webhook URL**.

Setting up on Plivo is a multi-step process. On Plivo, you'll be needed to create an XML based application that forwaerds request to Spike and then connect it to your phone number.

Follow these steps:

{% stepper %}
{% step %}

#### Create an Application

In your Plivo Console, go to **Voice → XML under Applications → New Application**.

Give the application a name you can recognise later.

Under the **Voice** section, select POST request and paste Spike's webhook under

* Primary answer URL
* Fallback answer URL
* and Hangup answer URL *(optional)*

Scroll down and hit **Create Application**

<figure><img src="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-8f383403790495df7694a69d41c23945b2ec9e94%2Fplivo-settings-1.png?alt=media" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Configure Phone number

Visit **Phone Numbers → Active → Select a Number**.

In the Number configuration section on the same page,

* select **XML Application** under Application Type
* select your previously created application under **Plivo Application**

and hit Update!

<figure><img src="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-dc5e957e18bd5cf6617b0f8e252ffcafe581708c%2Fplivo-settings-2.png?alt=media" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### To access call recordings

When call recording is enabled, Spike retrieves the recordings directly from your Plivo account.

* In your Plivo Console, go to **Voice → Settings → Other Settings**.
* Under **HTTP Basic Authentication for media access**, select **Disable**.
  {% endstep %}
  {% endstepper %}

That’s it. Once saved, your Plivo number will forward all incoming calls to Spike.\
Spike will handle the routing, fallbacks, and call logging automatically.

***

*If you need help configuring Live Call Routing or integrating your Plivo account, reach out to* [*support@spike.sh*](mailto:support@spike.sh)*.*


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