> For the complete documentation index, see [llms.txt](https://docs.spike.sh/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.spike.sh/live-call-routing/lcr-with-twilio.md).
# Configuring with Twilio
## Configure your Twilio number for Live Call Routing
Spike provides a webhook URL during Live Call Routing setup. Follow these steps to connect it with your Twilio number.
{% stepper %}
{% step %}
#### Sign in to Twilio
In your Twilio Console, go to **Develop → Phone Numbers → Manage → Active Numbers**. If you don't have a phone number, buy one from the Twilio dashboard first.
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{% step %}
#### Select your phone number
Choose the number you want to use with Live Call Routing.
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#### Configure incoming call settings
Scroll down to the **Voice** section.
* For **When a call comes in**, select **Webhook** from the dropdown.
* Paste your **Spike webhook URL** in the field.
* Set the HTTP method to **HTTP POST**.
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{% step %}
#### Configure the fallback handler (optional)
In the same section, find **If primary handler fails**.
* Select **Webhook** from the dropdown.
* Paste the **same Spike webhook URL**.
* Set the HTTP method to **HTTP POST**.
{% hint style="info" %}
Save your changes by scrolling to the bottom of the page and clicking Save.
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#### Access call recordings
When call recording is enabled, Spike retrieves recordings directly from your Twilio account.
* In your Twilio Console, go to **Develop → Voice → Settings → General**.
* Under **HTTP Basic Authentication for media access**, select **Disable**.
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Once saved, your Twilio number will forward all incoming calls to Spike. Spike handles routing, fallbacks, and call logging automatically.
{% hint style="info" %}
Need help connecting your Twilio account? Reach out to .
{% endhint %}