> For the complete documentation index, see [llms.txt](https://docs.spike.sh/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.spike.sh/live-call-routing/lcr-with-twilio.md).

# Configuring with Twilio

Connect your Twilio phone number to Spike to enable Live Call Routing for incoming, human-reported incident calls.

<figure><img src="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-d09de78d736930fc8a4038ccf65b310539844747%2Ftwilio-banner.png?alt=media" alt="Configure Twilio for Live Call Routing on Spike"><figcaption></figcaption></figure>

## Configure your Twilio number for Live Call Routing

Spike provides a webhook URL during Live Call Routing setup. Follow these steps to connect it with your Twilio number.

{% stepper %}
{% step %}

#### Sign in to Twilio

In your Twilio Console, go to **Develop → Phone Numbers → Manage → Active Numbers**. If you don't have a phone number, buy one from the Twilio dashboard first.
{% endstep %}

{% step %}

#### Select your phone number

Choose the number you want to use with Live Call Routing.
{% endstep %}

{% step %}

#### Configure incoming call settings

Scroll down to the **Voice** section.

* For **When a call comes in**, select **Webhook** from the dropdown.
* Paste your **Spike webhook URL** in the field.
* Set the HTTP method to **HTTP POST**.
  {% endstep %}

{% step %}

#### Configure the fallback handler (optional)

In the same section, find **If primary handler fails**.

* Select **Webhook** from the dropdown.
* Paste the **same Spike webhook URL**.
* Set the HTTP method to **HTTP POST**.

{% hint style="info" %}
Save your changes by scrolling to the bottom of the page and clicking Save.
{% endhint %}
{% endstep %}

{% step %}

#### Access call recordings

When call recording is enabled, Spike retrieves recordings directly from your Twilio account.

* In your Twilio Console, go to **Develop → Voice → Settings → General**.
* Under **HTTP Basic Authentication for media access**, select **Disable**.
  {% endstep %}
  {% endstepper %}

<figure><img src="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-04df72111e0110e0a9af88a182f7cb0bfbbdf755%2Ftwilio-screenshot-settings.png?alt=media" alt="Twilio webhook settings for Live Call Routing"><figcaption></figcaption></figure>

Once saved, your Twilio number will forward all incoming calls to Spike. Spike handles routing, fallbacks, and call logging automatically.

{% hint style="info" %}
Need help connecting your Twilio account? Reach out to <support@spike.sh>.
{% endhint %}