Configuring with Twilio

Learn how to connect your Twilio number with Spike for Live Call Routing

Configure Your Twilio Number for Live Call Routing

During setting up your Live Call Routing in Spike, you’ll receive a unique webhook URL. Follow these steps to connect it with Twilio:

1

Sign in to Twilio

In your Twilio Console, go to Develop → Phone Numbers → Manage → Active Numbers. If you don't have a phone number, please buy one on Twilio's dashboard.

2

Select your phone number

Choose the number you want to use with Live Call Routing.

3

Configure incoming call settings

Scroll down to the Voice section.

• For When a call comes in, select Webhook from the dropdown.

• Paste your Spike webhook URL in the field.

• Set the HTTP method to HTTP POST.

4

Configure the fallback handler (optional)

In the same section, find If primary handler fails.

• Select Webhook from the dropdown.

• Paste the same Spike webhook URL.

• Set the HTTP method to HTTP POST.

• Don't forget to save by scrolling down on the same page

5

5. To access call recordings

When call recording is enabled, Spike retrieves the recordings directly from your Twilio account.

• In your Twilio Console, go to Develop → Voice → Settings → General.

• Under HTTP Basic Authentication for media access, select Disable.

That’s it. Once saved, your Twilio number will forward all incoming calls to Spike. Spike will handle the routing, fallbacks, and call logging automatically.

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If you need help configuring Live Call Routing or integrating your Twilio account, reach out to [email protected].