# Configuring with Twilio

<figure><img src="/files/gVgJdPh25oEsKGzqZPNY" alt=""><figcaption></figcaption></figure>

## Configure Your Twilio Number for Live Call Routing

During setting up your Live Call Routing in Spike, you’ll receive a unique **webhook URL**. Follow these steps to connect it with Twilio:

{% stepper %}
{% step %}

#### **Sign in to Twilio**

In your Twilio Console, go to **Develop → Phone Numbers → Manage → Active Numbers**. If you don't have a phone number, please buy one on Twilio's dashboard.
{% endstep %}

{% step %}

#### **Select your phone number**

Choose the number you want to use with Live Call Routing.
{% endstep %}

{% step %}

#### **Configure incoming call settings**

Scroll down to the **Voice** section.

* For **When a call comes in**, select **Webhook** from the dropdown.
* Paste your **Spike webhook URL** in the field.
* Set the HTTP method to **HTTP POST**.
  {% endstep %}

{% step %}

#### **Configure the fallback handler (optional)**

In the same section, find **If primary handler fails**.

* Select **Webhook** from the dropdown.
* Paste the **same Spike webhook URL**.
* Set the HTTP method to **HTTP POST**.
* *Don't forget to save by scrolling down on the same page*
  {% endstep %}

{% step %}

#### 5. **To access call recordings**

When call recording is enabled, Spike retrieves the recordings directly from your Twilio account.

* In your Twilio Console, go to **Develop → Voice → Settings → General**.
* Under **HTTP Basic Authentication for media access**, select **Disable**.
  {% endstep %}
  {% endstepper %}

<figure><img src="/files/drVzamfP7bOdhdKY5aZN" alt=""><figcaption></figcaption></figure>

That’s it. Once saved, your Twilio number will forward all incoming calls to Spike.\
Spike will handle the routing, fallbacks, and call logging automatically.

***

*If you need help configuring Live Call Routing or integrating your Twilio account, reach out to* [*support@spike.sh*](mailto:support@spike.sh)*.*


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