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Team-Based Scoping:
Users, Escalations, Incidents, Services, Integrations, and On-call schedules are scoped to a team.
A valid Team ID (x-team-id) is required in the header for most requests.
Authentication:
Every API request must include an API key (x-api-key) in the headers.
The Team ID is required for most, but not all, routes.
User-Specific Operations:
To perform actions for a user (e.g., fetching upcoming shifts), retrieve User IDs from org routes.
Some routes require a User ID as a query parameter.
The API does not support archiving operations.