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For questions, reach out to us at [e-mail]. You can find your API key on this page.

Key Points

• Team-Based Scoping: Users, Escalations, Incidents, Services, Integrations, and On-call schedules are scoped to a team. A valid Team ID (x-team-id) is required in the header for most requests.

• Authentication: Every API request must include an API key (x-api-key) in the headers. The Team ID is required for most, but not all, routes.

• User-Specific Operations:

  • To perform actions for a user (e.g., fetching upcoming shifts), retrieve User IDs from org routes.

  • Some routes require a User ID as a query parameter.

• The API does not support archiving operations.