Resolved by Timer
Resolved by Timer resolves incidents after a specified time period.
Introduction
Resolved by Timer lets you automatically resolve incidents after a fixed duration. Once an incident is triggered, a countdown starts. If the incident hasn’t been manually resolved by the time the countdown ends, Spike will mark it as Resolved with Timer.
You’ll see a badge on the incident row and incident page, along with a visual indicator showing the timer. You can cancel the timer at any point from the incident view.
Resolve Timer can be set up in multiple ways:
Integration-level: apply the same timer to all incidents from an integration.
Alert rules: apply timers only when certain conditions are met (e.g., based on severity or service).
Playbooks: apply timers as part of your playbook.
Resolve Timer is available on all plans.
How it works?
When an incident is triggered, a countdown begins automatically. This timer runs in the background while the incident behaves like any other — it can be acknowledged, updated with notes, or manually resolved at any time.
If the countdown finishes and the incident is still open, Spike marks it as Resolved with Timer. A badge and countdown indicator appear on the incident row and detail page, making it clear when and how the resolution happened.
Setup Resolve timer on integration level
Use this when you want every incident from a specific integration to resolve after a set time.
When Editing/Creating your integration scroll to Advanced Configuration and locate the Resolve Timer toggle.
Toggle Resolve Timer to ON, enter your time value, select the unit (Minutes, Hours, or Days), and click Save.
Example: Setting 24 hours will automatically resolve all incidents from this integration after 24 hours.
Setup Alert Rule-based Resolve timer
Use this for granular control over which incidents to set a timer for.
While Editing/Creating an alert rule, set up your alert conditions to define which incidents should trigger this rule.
In Actions select Resolve After. Enter the time value, select the unit, then Save or Update the rule.
Example: Database incidents automatically resolve after 2 hours if not manually handled.
Setup Resolve timer in Playbooks
Use this to set timer as part of your response playbook
While editing or creating a playbook, add an action to apply a Resolve Timer.
You can choose when the timer should start — for example, immediately on trigger or when the incident status changes (e.g., to Acknowledged).
FAQ
If you need help setting up Resolve Timer, reach out to [email protected].
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