Repeat your escalation policy a.k.a keep alerts going from the top if none of the members invovled in the policy take any action for an incident.
Let's take a simple example. Consider the below policy.
When a new incident is created -
Step 1: Alert on #incidents Slack channel
Step 2: Email Jay Ramirez
Step 3: Phone call to Jay Ramirez
In this case, if noone on the Slack channel takes an action and Jay also misses out on it, then the alerts will continue from Step 1 after a default interval of 10 minutes.
This is handy as some incidents can just not be ignored.
At Spike.sh, you can choose to configure repeating escalations on an integration basis and not on a central level. We designed this so you can choose exactly which integrations are critical to never miss an alert.
To setup, you can configure this while adding or editing an integration. Select Repeat escalation checkbox and save / update integration.
If you acknowledge or resolve an incident then escalations will stop repeating itself and alerts will stop automatically.
This is a valid problem. For this reason, by default, we repeat escalations 5 times. After which, no alerts will be sent.