How to change incident status?

Responders can choose to change incident status on phone alerts, slack and on the dashboard. More support for changing statuses on email and slack is coming soon

From the dashboard

Single incident - Acknowledge

Change incident status to Acknowledge

You will see open incidents on the dashboard. Select a single incident with the checkbox on the left hand side and hit the Acknowledge button on top.

Single incident - Resolve

Change incident status to Resolve

Select a single incident with the checkbox on the left hand side and hit the Resolve button on top

Multiple incidents

Select multiple incidents for batch update

Alternatively, you can choose multiple incidents to change status by selecting each incident or use the dropdown to quickly select all incidents that match the criteria.

From phone call

Take actions on incidents from the phone call

On the phone alert, you can take immediate actions by -

  1. Press 4 to Acknowledge

  2. Press 6 to Resolve

  3. Press 9 to Escalate

From Slack

All alerts on Slack will have actionable buttons to Acknowledge and Resolve incidents.