# How to change incident status?

## From the dashboard

![Select one or more incidents](https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-b59c5fa78f9c5e1ca5efd9ff88ff0c7caafd5fe6%2Fincident-status-change-new.png?alt=media\&token=bae6e8ea-32b8-453a-9747-62c53fb0a91b)

You will see open incidents on the [dashboard](https://app.spike.sh). Select a single incident with the checkbox on the left-hand side and hit the **Acknowledge** button on top. Similarly, you can choose to **Resolve** by using the adjacent button.

### Multiple incidents

Alternatively, you can choose multiple incidents to change status by selecting each incident or use the dropdown to quickly select all incidents that match the criteria.

## From phone call

![Take actions on incidents from the phone call](https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-eb8bd7997b7d436d63b06fd227ed54f7412a3333%2Fphone.png?alt=media\&token=dc9e054d-44eb-45d4-a1fe-dffee334eb5f)

On the phone alert, you can take immediate actions by -

1. **Press 4 to Acknowledge**
2. **Press 6 to Resolve**
3. **Press 9 to Escalate**

Phone calls are restricted to 420 characters which we believe should suffice to give you the context of the incident.

{% hint style="info" %}
You will get a voice confirmation on the same call upon incident status change
{% endhint %}

## **From Slack**

All alerts on Slack will have actionable buttons to **Acknowledge** and **Resolve** incidents.

![](https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-580473376b49e4b49cb1ff6d58baf145a9e6354a%2Fslack-gif.gif?alt=media\&token=04480881-9d32-4871-8974-bd19ddde5777)

{% hint style="info" %}
Upon status change, the relevant Slack messages will update to reflect them. This also applies if anyone changes the status via Phone, Email, SMS, or from the Dashboard too.
{% endhint %}

## **From Email**

Use the following actions to change incident status directly from email by replying -

1. **#res** to resolve
2. **#ack** to acknowledge

{% hint style="info" %}
Upon status change, we do not send a confirmation
{% endhint %}

## **From SMS**

Send Spike.sh an SMS from your registered phone number to change incident status.

1. **#\<incident\_id> res** to resolve. (example: #2071 res)
2. **#\<incident\_id> ack** to acknowledge. (example: #1226 ack)

The SMS action doesn't depend on replying to our message. It only relies on you sending us a message. This means if you don't have SMS in your escalation policy and then choose to perform the above action, it would still work.

{% hint style="info" %}
Upon status change, we do not send a confirmation
{% endhint %}

## From mobile website

Our dashboard page and incident details page are mobile compatible. You can check open incidents and relevant incidents on your mobile and change incident statuses.

![Incident page on mobile](https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-23a188a77924ece2e5afb547161c78c0f5bc131b%2Fimage.png?alt=media\&token=dd0d7ed2-8505-4050-8b26-d5250c6cd1f2)

{% hint style="info" %}
visit <https://app.spike.sh> on mobile to access the dashboard.
{% endhint %}


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