How to change incident status

You can change an incident's status from all alerting channels without having to come to Spike.

You can change an incident's status from all alerting channels without having to come to Spike.

From the dashboard

Select incidents and change their status from the dashboard.

Open the dashboard to see all open incidents. Select an incident using the checkbox on the left, then click Acknowledge or Resolve at the top.

Multiple incidents

Select multiple incidents using the checkboxes, or use the dropdown to select all incidents matching a specific criteria. Then apply the status change in bulk.

From a phone call

During a phone alert, press a key to take action immediately:

1. Press 4 to acknowledge

2. Press 6 to resolve

3. Press 9 to escalate

You'll hear a voice confirmation on the same call once the status changes.

From Slack

Slack alerts include Acknowledge and Resolve buttons.

Every Slack alert includes Acknowledge and Resolve buttons. When you change the status, all related Slack messages update to reflect it. This applies regardless of whether the change was made via phone, email, SMS, or the dashboard.

From email

Reply to a Spike email alert with one of the following:

1. #ack to acknowledge

2. #res to resolve

No confirmation is sent after the status change.

From SMS

Send an SMS from your registered phone number to change status. You don't need to reply to a Spike message — just send a new one:

1. #<incident_id> ack to acknowledge (example: #1226 ack)

2. #<incident_id> res to resolve (example: #2071 res)

This works even if SMS is not in your escalation policy. Spike processes the action as long as you send from your registered number.

From mobile

The dashboard and incident detail pages are mobile-compatible. Visit app.spike.sh on your mobile browser to view open incidents and change their status.