> For the complete documentation index, see [llms.txt](https://docs.spike.sh/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.spike.sh/incidents/how-to-change-incident-status.md).
# How to change incident status?
You can change an incident's status from all alerting channels without having to come to Spike.
## From the dashboard
Select incidents and change their status from the dashboard.
Open the [dashboard](https://app.spike.sh) to see all open incidents. Select an incident using the checkbox on the left, then click **Acknowledge** or **Resolve** at the top.
### Multiple incidents
Select multiple incidents using the checkboxes, or use the dropdown to select all incidents matching a specific criteria. Then apply the status change in bulk.
## From a phone call
During a [phone alert](/alerts/phone.md), press a key to take action immediately:
1. **Press 4** to acknowledge
2. **Press 6** to resolve
3. **Press 9** to escalate
You'll hear a voice confirmation on the same call once the status changes.
## From Slack
Slack alerts include Acknowledge and Resolve buttons.
Every [Slack alert](/alerts/slack.md) includes **Acknowledge** and **Resolve** buttons. When you change the status, all related Slack messages update to reflect it. This applies regardless of whether the change was made via phone, email, SMS, or the dashboard.
## From email
Reply to a [Spike email alert](/alerts/email.md) with one of the following:
1. **#ack** to acknowledge
2. **#res** to resolve
No confirmation is sent after the status change.
## From SMS
Send an SMS from your registered phone number to change status. You don't need to reply to a Spike message — just send a new one:
1. **#\ ack** to acknowledge (example: `#1226 ack`)
2. **#\ res** to resolve (example: `#2071 res`)
This works even if [SMS](/alerts/sms.md) is not in your escalation policy. Spike processes the action as long as you send from your registered number.
## From mobile
The dashboard and incident detail pages are mobile-compatible. Visit [app.spike.sh](https://app.spike.sh) on your mobile browser to view open incidents and change their status.
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