From the dashboard

Single incident - Acknowledge

You will see open incidents on the dashboard. Select a single incident with the checkbox on the left hand side and hit the Acknowledge button on top.

Single incident - Resolve

Select a single incident with the checkbox on the left hand side and hit the Resolve button on top

Multiple incidents

Alternatively, you can choose multiple incidents to change status by selecting each incident or use the dropdown to quickly select all incidents that match the criteria.

From phone call

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On the phone alert, you can take immediate actions by -

1. Press 4 to Acknowledge

2. Press 6 to Resolve

3. Press 9 to Escalate

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From Slack

All alerts on Slack will have actionable buttons to Acknowledge and Resolve incidents.

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