How to change incident status?

Responders can choose to change incident status on phone alerts, slack and on the dashboard. More support for changing statuses on email and slack is coming soon

From the dashboard
Single incident - Acknowledge
Change incident status to Acknowledge
You will see open incidents on the dashboard. Select a single incident with the checkbox on the left hand side and hit the Acknowledge button on top.
Single incident - Resolve
Change incident status to Resolve
Select a single incident with the checkbox on the left hand side and hit the Resolve button on top
Multiple incidents
Select multiple incidents for batch update
Alternatively, you can choose multiple incidents to change status by selecting each incident or use the dropdown to quickly select all incidents that match the criteria.
From phone call
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Take actions on incidents from the phone call
On the phone alert, you can take immediate actions by - 
Press 4 to Acknowledge
Press 6 to Resolve
Press 9 to Escalate
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From Slack
All alerts on Slack will have actionable buttons to Acknowledge and Resolve incidents.
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Last updated 1 month ago