# Why does message parsing fail?

## Message parsing failed

After you setup integrations on Spike.sh, these integrations send us payload of JSON data for every new incident. We convert this JSON data into a human-readable format which is then used on the [incidents table](https://app.spike.sh/incidents) and in phone calls, emails, Slack etc.

Sometimes, this parsing fails and your table might see an entry like below -

![Example of incident message parsing fail](https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-bd08a1d7f5d83fc5cc58c743ab018631220a74f2%2Fimage.png?alt=media\&token=514d8cf0-a9df-4863-b37f-7080e8c7444a)

### Report with a single click

When you see this, please report this issue to us so we can start looking into this. The more you report the better this parsing gets.

![Report with a single click](https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-6971c2cb0f8aa34807a8955838973f3516517c12%2Fspike-incident-parsing-fail-report.gif?alt=media\&token=916e104d-75d4-4415-992d-cee37bc45cda)

### Why does this happen?

We try our best to parse all the payloads and convert it into a gist you can actually read and get a sense of the incident. Each integration has tons of cases and our parser fails to understand it and that's what causes Incident message parsing fail.

### Does it affect my alerts?

Yes, your alerts will not have the message.

### Would I still receive alerts?

Yes. Alerts will still be sent however the exact incident message will not be available.

### Is the incident affected?

No. The details of your incident are still available. You can click on the #ID of the incident and see all the details as you do with other incidents.

### Should we take any action?

We would love it if you can please report the incident.

{% hint style="warning" %}
Once the parser is fixed, it will not change the message for existing incidents but it will surely pave the way for future incidents
{% endhint %}