Why does message parsing fail?

Message parsing fails when Spike can't convert an integration's JSON alert payload into a readable incident format.

When an integration triggers an incident, Spike parses the JSON payload into a readable format. Some integrations send payloads in formats the parser doesn't recognise, and that's when it fails.

An incident with a failed message parse in the incidents table.

Does it affect alerts?

Yes. Alerts still go out, but the incident message won't be included.

Does it affect the incident?

No. The incident is still created and all details are available. Click the incident ID to view the full details.

Report a parsing failure

When you see a parsing failure, report it with a single click. Each report helps improve the parser for future incidents.

Report a parsing failure directly from the incidents table.

Once the parser is fixed, existing incidents won't be updated. The fix applies to new incidents only.