> For the complete documentation index, see [llms.txt](https://docs.spike.sh/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.spike.sh/incidents/why-does-message-parsing-fail.md).
# Why does message parsing fail?
When an integration triggers an incident, Spike parses the JSON payload into a readable format. Some integrations send payloads in formats the parser doesn't recognise, and that's when it fails.
An incident with a failed message parse in the incidents table.
## Does it affect alerts?
Yes. Alerts still go out, but the incident message won't be included.
## Does it affect the incident?
No. The incident is still created and all details are available. Click the incident ID to view the full details.
## Report a parsing failure
When you see a parsing failure, report it with a single click. Each report helps improve the parser for future incidents.
Report a parsing failure directly from the incidents table.
{% hint style="warning" %}
Once the parser is fixed, existing incidents won't be updated. The fix applies to new incidents only.
{% endhint %}