> For the complete documentation index, see [llms.txt](https://docs.spike.sh/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.spike.sh/alerts/mobile-app-alerts.md).

# Mobile app alerts

Spike's mobile app delivers real-time incident alerts to your phone, with support for critical notifications on iOS and Android.

<figure><img src="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-602afa8ded0b8978934b65b11e72bddf28b6ad1d%2Fmobile-alerts.png?alt=media" alt="Spike mobile app showing incident alerts"><figcaption><p>Spike mobile app alerts.</p></figcaption></figure>

Spike's mobile app sends real-time incident alerts to your phone. Download the app, log in, and allow notifications to start receiving alerts.

{% tabs %}
{% tab title="iOS" %}

<figure><img src="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-5a88033e43a5c4acf0fa3ad08bc22a3583c6c093%2FAppStore.png?alt=media" alt="Download on the App Store"><figcaption></figcaption></figure>

[Download the iOS app](https://apps.apple.com/au/app/spike-sh/id1586777789) from the App Store.
{% endtab %}

{% tab title="Android" %}

<figure><img src="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-be3ed2b81d2dd2e7fbd63c0aacd9b1566be0f456%2FPlayStore.png?alt=media" alt="Get it on Google Play"><figcaption></figcaption></figure>

[Download the Android app](https://play.google.com/store/apps/details?id=sh.spike.spike_sh_app) from the Play Store.
{% endtab %}
{% endtabs %}

## Setup

To receive mobile alerts, add phone notifications to your escalation policies. Spike will then deliver alerts directly to your device.

## Critical alerts

Critical alerts reach you even when your device is on Do Not Disturb.

### iOS

Spike supports Apple's critical notifications. Configure this in the app settings to apply to critical incidents only, or all incidents.

{% hint style="info" %}
Critical notifications make sound even when your iPhone is on mute.
{% endhint %}

### Android

Spike supports Android's critical notifications. Configure this in the app settings to apply to critical incidents only, or all incidents.

{% hint style="info" %}
Critical notifications make sound even when your Android device is on mute.
{% endhint %}