> For the complete documentation index, see [llms.txt](https://docs.spike.sh/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.spike.sh/alerts/whatsapp.md).

# WhatsApp

Get incident alerts and on-call shift notifications on WhatsApp. Acknowledge or resolve incidents without leaving WhatsApp.

You can receive alerts for:

* New incidents
* Acknowledge timeout
* On-call shift start
* On-call shift end

<figure><img src="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-39cd623fc16cc9b6b0c51de60c6017658d4e6ae3%2FWhatsApp%20alerts.png?alt=media&amp;token=a4ac52cb-c919-4d5a-a2b2-d0629eff6c19" alt="WhatsApp alerts from Spike"><figcaption><p>WhatsApp alerts from Spike.</p></figcaption></figure>

## How to set up

WhatsApp is enabled by default for all phone numbers. Add it to your escalation policies or configure on-call notifications in [On-call settings](https://app.spike.sh/settings/personal-on-call).

<figure><img src="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-71b34c94730b863a09293e35b2ab7f5d63021be2%2Falerts-whatsapp-escalation-policy-1.png?alt=media" alt="WhatsApp in an escalation policy"><figcaption><p>Adding WhatsApp to an escalation policy.</p></figcaption></figure>

{% hint style="success" %}
To acknowledge or resolve an incident, reply to the Spike WhatsApp bot with `ack test-123` or `res test-123`, where `test-123` is the incident ID.
{% endhint %}

If you prefer a different messaging bot, Spike also has a Telegram integration:

{% content-ref url="/pages/Gb7bmAayc9oQ7nvFiRBf" %}
[Telegram](/alerts/telegram.md)
{% endcontent-ref %}