Slots in schedules

Slots restrict on-call coverage to specific hours or days, so team members aren't on-call around the clock.

Slots define specific windows within an on-call shift. Members are only alerted during the hours you configure. You can apply different slots to different layers.

There are two types:

• Time of day: limit on-call to certain hours each day

• Days of week: limit on-call to specific days and hours

Slots for specific times of day

Members are on-call only during the hours you set. In the example below, the member is on-call from 6 PM to 9 AM every day for Layer 1.

On-call from 6 PM to 9 AM every day.

Slots for specific times and days of week

Members are on-call only on the days and hours you set. In the example below, members are on-call every Monday 6 PM to Tuesday 9 AM, and Thursday 6 PM to Friday 6 PM, for Layer 1.

On-call Monday 6 PM to Tuesday 9 AM, and Thursday 6 PM to Friday 6 PM.

How to add slots

While creating or editing an on-call schedule, find the option to add slots in each layer. Slots added to a layer affect the entire on-call schedule.

Add slots on each layer.

Use cases

Time of day slots:

• Non-office hours coverage: e.g. 6 PM to 9 AM daily.

• Split coverage across layers: 12 AM to 8 AM for Layer 1, 8 AM to 4 PM for Layer 2, 4 PM to 12 AM for Layer 3. This rotates 8-hour duties across members daily or weekly.

Days of week slots:

• Weekdays only: Monday 9 AM to Friday 6 PM.

• Skip a maintenance day: use multiple slots to exclude a specific day. To exclude Thursday, set Monday 9 AM to Thursday 12 AM, then Friday 12 AM to Monday 9 AM.

Avoid overlapping time windows across slots. If one slot runs Monday 9 AM to Thursday 9 AM and another runs Tuesday 9 AM to Friday 9 AM, Tuesday and Wednesday are covered by both. This causes unexpected behavior.