Reassign incidents

Reassign any incident to a different team member directly from the dashboard, incident page, or service view page.

You can reassign any incident to a team member. Once reassigned, they receive an email notification.

How to reassign

Select one or more incidents and click Reassign in the incidents table header.

The Reassign button appears in the incidents table header after selecting an incident.

Add or remove responders from the reassign modal.

The reassign option is available from:

• Incidents page

• Inside the incident

You cannot reassign an incident to a team member with the Support role.

Effect on escalations

Reassigning an incident does not affect the escalation policy. The policy continues running as configured.