For the complete documentation index, see llms.txt. This page is also available as Markdown.
Override an on-call
On-call overrides assign temporary coverage for a shift without changing the underlying schedule.
Overrides are one-time, non-recurring adjustments. Use them when someone needs short-term coverage without altering the schedule itself.
Adding an override
From your on-call schedule, press O or click Override. Add the team member's name, start and end time, and an optional comment for context. Save to apply.
There are two ways to use overrides:
The override replaces a specific member's on-call time. In the example below, Chen Taylor covers Maya Khan's shift from June 18th, 2026 (9:00 AM) to June 19, 2026 (9:00 AM).
The override takes over all on-call responsibilities for the selected time window. In the example below, James covers everyone's shifts from June 22nd, 2026 (9:00 AM) to June 29th, 2026 (9:00 AM).
FAQs
Can I add multiple overrides for the same time period?
Yes. If overrides overlap, the most recently added override takes precedence.
Can I override the schedule for multiple team members at once?
No. Each override covers one user. Add separate overrides for each member you want to cover.
Are notifications sent when an override is added or removed?
Yes. Team members involved in the override receive notifications about the change.
Who can add or remove overrides?
Anyone without a Viewer role can add and delete overrides. This permission is fixed and cannot be customized.
