Override an on-call
On-call overrides allow you to assign temporary coverage for shifts without altering your entire schedule
Last updated
On-call overrides allow you to assign temporary coverage for shifts without altering your entire schedule
Last updated
On-call overrides give your team flexibility by allowing temporary adjustments to your schedule without permanently changing it. Whether you're stepping out for a dentist appointment or taking a well-deserved break after a hectic week, overrides help ensure that incident coverage continues seamlessly. Overrides are non-recurring and ideal for short-term coverage.
Overrides are temporary and do not repeat like regular schedules, simplifying one-time changes to your on-call coverage.
You can create overrides for a specific user's shift or for the entire duration between a start and end time. Here’s how to set it up:
From your on-call schedule, press O or click on Override.
Add the name of the team member, the start and end time, and an optional comment for context.
Save: The override will be applied, and the selected member will temporarily take over on-call responsibilities.
Example: In the screenshot below, James has been assigned an override to cover Kaushik's shifts from January 14th to January 16th at midnight. The comment provides clarity about the reason for the override.
