Roles and access

Manage team roles and permissions in Spike to define exactly what each member can view, edit, or configure access to.

Every team member is assigned a role. Each role comes with a predefined set of permissions that admins can edit. Manage roles and access under Organisation > Team.

Roles

By default, four roles are available:

Role	Description
Admin	Full access to manage the account, including the ability to remove members
Manager	Can manage all entities on the account and change members' permissions and roles
Responder	Can work with incidents, integrations, automation, and on-calls, but cannot archive or delete entities
Viewer	Read-only access across Spike. Cannot create, update, or delete anything

Click a role to see the members assigned to it.

Access control

Access control defines what each team member can do in Spike.

Click View & edit permissions on any member to see and change their permissions.

FAQs

What if no existing role fits a user?

Create a custom role. On the Team page, click Create role, configure the permissions you need, and assign the new role to the user.

Status pages have their own access settings. The same roles apply, except the Responder role is not available there.

How do I remove a user?

Click the remove icon next to the user in the table. Make sure to also replace them in any escalation policies and on-call schedules.