Incidents on status page

Share real time updates with your users about ongoing incidents.

Step 1: Create new incident

On the Status Page dashboard, click on 'Incidents' in the left sidebar. Then click on 'New incident' button on the Incidents page.

In the 'Create incident' form, add details about your incident. Add a title and a description to describe the tech issue.

Select the affected components - these are system components that are impacted by the incident. For example, if it is a problem with mobile app only, choose that from the component list. Then select the current state for that component. Here is what the different component states mean -

• Operational - This component is functioning correctly.

• Degraded performance - The component is functioning, but at a less than optimal performance e.g. longer response times with APIs.

• Partial outage - This component is not working for some users and/or in some situations.

• Critical outage - This component is not functioning correctly for a majority of the users.

• Planned maintenance - This state is used when you have scheduled maintenance activity on some components. You can create a Planned Maintenance event in such cases.

You can specify the date and time at which the incident was identified. This will also be used to calculate the outage time for your components.

You can choose the Incident impact value based on your assessment of the situation. You can change this as you get more information about the incident.

Finally, you can choose whether to notify your status page subscribers via email about this incident. If you select this option, an email will be sent to all subscribers of the status page.

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Step 2: Add updates to an incident

As you get more information about the incident, you can add updates to the incident. Click on 'Add status update' on the incident page in your dashboard.

For each update, you can choose the current Incident status. This can be one of -

• Investigating - You are looking into the issue.

• Identified - You have identified the cause of the issue and/or the fix to solve it.

• Resolved - You have fixed the problem and will most likely move the affected components back to Operational state.

• Postmortem - This update is after the issue is resolved and meant to communicate your findings and steps you will take to prevent the issue in the future.

• Update - This is a generic update to the incident that can be used when any of the above statuses don't apply.

You can see the incident updates on your public status page.