Create public incidents on your status page and post updates as the situation evolves.
Use the status page dashboard to create public incidents and keep customers informed as the situation develops.
On your status page, click Incidents in the left sidebar, then click Declare incident.
Fill in the title and description to describe the issue.
Set the impact based on your assessment. You can update this as the situation develops.
Set the date and time the incident was identified. Spike uses this to calculate outage duration for affected components.
Select the affected components impacted by the incident. For each component, set its current state:
Operational: The component is functioning correctly.
Degraded performance: The component is working but below normal performance.
Partial outage: The component is not working for some users or in some situations.
Critical outage: The component is not functioning for most users.
Planned maintenance: The component has scheduled maintenance. Consider creating a Planned Maintenance event instead.
To notify subscribers by email, toggle on the notification option. Spike sends an email to all status page subscribers.
Once the incident is created, it appears on your status page. Click into the incident to open it.
As you learn more, post updates to keep subscribers informed. Click Send an update.
For each update, select the current incident status:
Identified: You have identified the cause or the fix.
Resolved: The issue is fixed. Move affected components back to Operational.
Postmortem: The issue is resolved. Use this to share findings and steps to prevent recurrence.
Update: A general update when none of the above statuses apply.
Updates appear on your public status page immediately after posting.
Last updated 24 days ago
