Freshdesk
Integrate Spike with Freshdesk to seamlessly create support tickets from incidents.
Last updated
Integrate Spike with Freshdesk to seamlessly create support tickets from incidents.
Last updated
Spike’s Freshdesk integration is a simple, one-way setup that allows you to create Freshdesk tickets from incidents on Spike. Whether done manually or automatically via Playbooks, this integration ensures incident details are captured in your helpdesk system efficiently.
One-Way Integration: Create tickets in Freshdesk from Spike incidents.
Automated Ticket Creation: Use Playbooks to automate ticket creation.
Manual Ticket Creation: Select one or more incidents from the Spike dashboard and create tickets in Freshdesk.
This straightforward setup connects Spike to Freshdesk using an API token.
Steps to Set Up:
Enter your Freshdesk API token and subdomain.
Save the configuration to start sending incidents to Freshdesk.
From the Spike dashboard, select one or more incidents and create Freshdesk tickets.
Use Spike’s Playbooks to automate ticket creation during incident triggers. Incident details, timestamps, and other critical data are sent to Freshdesk automatically.
