Our Slack app sends you alerts directly in any channel you wish, including private channels.
You can choose to acknowledge or resolve an incident directly from Slack.
Once you have signed up, visit the Alerts section inside your settings and click on Add to Slack. Our Slack app asks for some basic permissions. You can choose any channel you wish in the permissions sections.
While creating escalation policies, you can select any of your public and private channels for Slack to send incident alerts on.
If any number of Slack alert(s) been sent for a new incident and you managed to resolve it from either Phone, SMS, Email or Dashboard or if the incident was automatically resolved, then the Slack message with automatically reflect the resolved state killing ambiguity on the status of an incident.
If an incident has not been resolved automatically on Slack and you decide to resolve it yourself then our Slack app will inform you of the incident already being resolved.
Reflecting the true state of incident on Slack in all cases