> For the complete documentation index, see [llms.txt](https://docs.spike.sh/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.spike.sh/collaboration/helpdesk-integrations/supportpal.md).

# Supportpal

Connect Supportpal to Spike to create support tickets directly from incidents, syncing incident data one-way to Supportpal.

<figure><img src="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-f119d04d890982ae998d0dedd7843e75d6d31b09%2Fsupportpal-cover.png?alt=media" alt="Supportpal integration with Spike"><figcaption></figcaption></figure>

## Supportpal

Spike's Supportpal integration creates support tickets from incidents. It's a one-way sync, and incident data flows from Spike to Supportpal.

### Set up

1. Go to [Settings > General > Helpdesk Integrations](https://app.spike.sh/settings/general/organisation#org--helpdesk-ticket-management)
2. Enter your Supportpal API token and subdomain

### How to use

#### Create tickets manually

From the incidents table, select one or more incidents and create a Supportpal ticket.

#### Automate ticket creation with Playbooks

Use [Playbooks](/playbooks/introduction-to-playbooks.md) to automate ticket creation when an incident triggers. Incident details and timestamps are sent to Supportpal automatically.

### FAQs

#### Who can set up the integration and create tickets?

Anyone in your organization can set up the integration and create tickets. No special permissions are required.

#### Can I link multiple incidents to one Supportpal ticket?

Yes. Multiple incidents can be linked to a single Supportpal ticket.