Supportpal
Integrate Spike with Supportpal to seamlessly create support tickets from incidents.
Last updated
Integrate Spike with Supportpal to seamlessly create support tickets from incidents.
Last updated
Spike’s Supportpal integration is a simple, one-way setup that allows you to create Supportpal tickets from incidents on Spike. Whether done manually or automatically via Playbooks, this integration ensures incident details are captured in your helpdesk system efficiently.
One-Way Integration: Create tickets in Supportpal from Spike incidents.
Automated Ticket Creation: Use Playbooks to automate ticket creation.
Manual Ticket Creation: Select one or more incidents from the Spike dashboard and create tickets in Supportpal.
This straightforward setup connects Spike to Supportpal using an API token.
Steps to Set Up:
Enter your Supportpal API token and subdomain.
Save the configuration to start sending incidents to Supportpal.
From the Spike dashboard, select one or more incidents and create Supportpal tickets.
Use Spike’s Playbooks to automate ticket creation during incident triggers. Incident details, timestamps, and other critical data are sent to Supportpal automatically.