During office hours
Customize how alerts are routed during office hours to fit your work preferences.
Last updated
Customize how alerts are routed during office hours to fit your work preferences.
Last updated
Customize how you receive alerts during office hours, whether for incident triggers or resolutions. If you’re working at your desk, you might prefer to route all SMS alerts to the mobile app for better accessibility. Field engineers may prefer to continue receiving alerts via SMS.
On-call shift start/end alerts remain unaffected. If an incident occurs during your on-call shift within office hours, alerts will be sent according to your configured settings.
Go to Settings
Tap on Alerts during office hours
Configure your alert preferences and tap Save
By default, your office hours are set to Monday through Friday, 9 AM to 5 PM in your local timezone (found on profile page). You can customize these hours to fit your schedule, including different days and times.
Go to Settings
Tap on Office hours
Select your preferred days and times
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