# During office hours

<figure><img src="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-a4f581fbce2b9a7deb20e317db75f84ffe1e1ef0%2FAlerts%20during%20office%20hours%20-%20example.png?alt=media" alt=""><figcaption></figcaption></figure>

## Alerts during office hours

Customize how you receive alerts during office hours, whether for incident triggers or resolutions. If you’re working at your desk, you might prefer to route all SMS alerts to the [mobile app](https://docs.spike.sh/alerts/mobile-app-alerts) for better accessibility. Field engineers may prefer to continue receiving alerts via [SMS](https://docs.spike.sh/alerts/sms).

{% hint style="info" %}
On-call shift start/end alerts remain unaffected. If an incident occurs during your on-call shift within office hours, alerts will be sent according to your configured settings.
{% endhint %}

#### Set up

{% tabs %}
{% tab title="Mobile app" %}

* Go to `Settings`
* Tap on `Alerts during office hours`
* Configure your alert preferences and tap `Save`
  {% endtab %}

{% tab title="Desktop" %}

* Navigate to `Your account settings`([Dashboard link](https://app.spike.sh/settings/personal-modes#office-mode-alerts))
* Click `Modes`
* Configure your alert preferences and click `Save`
  {% endtab %}
  {% endtabs %}

### Setting office hours

By default, your office hours are set to Monday through Friday, 9 AM to 5 PM in your local timezone ([found on profile page](https://app.spike.sh/settings/personal-profile)). You can customize these hours to fit your schedule, including different days and times.

#### Set up

{% tabs %}
{% tab title="Mobile app" %}

* Go to `Settings`
* Tap on `Office hours`
* Select your preferred days and times
  {% endtab %}

{% tab title="Desktop" %}

* Navigate to `Your account settings` ([Dashboard link](https://app.spike.sh/settings/personal-modes))
* Click `Modes`
* Select your times and click `Save`
  {% endtab %}
  {% endtabs %}

**Download Spike mobile app**

* [iOS](https://apps.apple.com/au/app/spike-sh/id1586777789)
* [Android](https://play.google.com/store/apps/details?id=sh.spike.spike_sh_app)

#### Explore

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><strong>Resolved incident alerts</strong></td><td>Alerts when incidents are resolved</td><td><a href="resolved-incident-alerts">resolved-incident-alerts</a></td><td><a href="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-9183d01439653c37774acbf5b9a189b49343b014%2Fthumbnail-resolved-alerts.png?alt=media">thumbnail-resolved-alerts.png</a></td></tr><tr><td><strong>Out of office</strong></td><td>Step away confidently by scheduling Out of office</td><td><a href="out-of-office">out-of-office</a></td><td><a href="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-fa19928189f853f789c22bd98cb7a7cb7f1e07b7%2Fthumbnail-out-of-office.png?alt=media">thumbnail-out-of-office.png</a></td></tr><tr><td><strong>Deep work and Cooldown modes</strong></td><td>Catch a break with our 2 modes</td><td><a href="deep-work-and-cooldown-modes">deep-work-and-cooldown-modes</a></td><td><a href="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-b048aeaa4ba443e511dc791544272258412b474b%2Fthumbnail-deepwork.png?alt=media">thumbnail-deepwork.png</a></td></tr></tbody></table>


---

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