During office hours

Customize how Spike routes your alerts during office hours — by SMS, mobile app, or another channel that fits your workflow.

Configure alert preferences for office hours.

Alerts during office hours

Customize how you receive alerts during office hours, whether for incident triggers or resolutions. If you’re working at your desk, you might prefer to route all SMS alerts to the mobile app for better accessibility. Field engineers may prefer to continue receiving alerts via SMS.

On-call shift start/end alerts remain unaffected. If an incident occurs during your on-call shift within office hours, alerts will be sent according to your configured settings.

Set up

Mobile app

• Go to Settings

• Tap on Alerts during office hours

• Configure your alert preferences and tap Save

Desktop

• Navigate to Your account settings(Dashboard link)

• Click Modes

• Configure your alert preferences and click Save

Setting office hours

By default, your office hours are set to Monday through Friday, 9 AM to 5 PM in your local timezone (found on profile page). You can customize these hours to fit your schedule, including different days and times.

Set up

Mobile app

• Go to Settings

• Tap on Office hours

• Select your preferred days and times

Desktop

• Navigate to Your account settings (Dashboard link)

• Click Modes

• Select your times and click Save

Download Spike mobile app

• iOS

• Android

Explore

Resolved incident alerts

Alerts when incidents are resolved

Out of office

Step away confidently by scheduling Out of office