Create On-call schedule

How do we create a simple schedule?

Key components

A simple on-call schedule comprises of layers (we will get into this on the next page) and each layer will have the below components

  1. Team members who will be on-call

  2. Rotation determines the duration of an on-call shift

  3. Handoff is the time when the shift rotates

  4. Slots to break a shift into times of day/week that works for you

Creating a schedule

Visit On-call section from Spike's dashboard.

Click New schedule

Let's create our first on-call schedule

Step 1: Add members

Should be at least one member. The order of members is the order of members going on-call one at a time.

Use the live preview on-call calendar while creating the schedule

You can choose ro re-arrange the sequence of members while creating or editing. This will decide the sequence of members going on-call.

Step 2: Select rotation -

Choose a rotation type that works for your team.

Step 3: Add handoff time

Handoff time is the time of day when previous person's on-call time ends and the next person's begins.

This is how our daily rotational oncall form would look like -

The above on-call schedule has 2 members, rotates daily and the shift changes at 11:00 AM everyday. This also means our team members will be on-call for 24 hours straight.

The calendar will give you a perfect understanding of who's on-call at any given time of any date. You can choose to navigate and plan your dates accordingly too.

Using the schedule in an escalation policy

Creating a schedule means nothing if you alerts are not being send to the one who is on-call. To do so, head over to your escalation policy and choose to either create one or edit an existing escalation policy.

Above created on-calls schedule is added multiple times in a single escalation policy

You can choose to add Schedule just like you would any user to a policy with the alert channel.

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