Create On-call schedule
How do we create a simple schedule?
A simple on-call schedule comprises of layers (we will get into this on the next page) and each layer will have the below components
- 1.Team members who will be on-call
- 2.Rotation determines the duration of an on-call shift
- 3.Handoff is the time when the shift rotates
- 4.Slots to break a shift into times of day/week that works for you
On-call section is situated on the navbar of your dashboard.
Head over to On-call section in the header and click schedules and then New schedule
Should be at least one member. The order of members is the order of members going on-call one at a time.
Choose a rotation type that works for your team.
Handoff time is the time of day when previous person's on-call time ends and the next person's begins.
This is how our daily rotational oncall form would look like -
The above on-call schedule has 2 members, rotates daily and the shift changes at 11:00 AM everyday. This also means our team members will be on-call for 24 hours straight.
The calendar will give you a perfect understanding of who's on-call at a given date. You can choose to navigate and plan your dates accordingly too.
Creating a schedule means nothing if you alerts are not being send to the one who is on-call. To do so, head over to your escalation policy and choose to either create one or edit an existing escalation policy.
Above created on-calls schedule is added multiple times in a single escalation policy
You can choose to add Schedule just like you would any user to a policy with the alert channel.