> For the complete documentation index, see [llms.txt](https://docs.spike.sh/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.spike.sh/alerts/telegram.md).

# Telegram

Spike's Telegram bot is [@SpikeHQ\_bot](https://t.me/SpikeHQ_bot). Run `/connect` to link your Spike account and start receiving alerts.

You can receive alerts for:

* New incidents
* On-call shift start
* On-call shift end

<figure><img src="/files/CoUFoaHjzw1DGgqtRQEK" alt="Incident alert on Telegram from Spike"><figcaption><p>Incident alert on Telegram.</p></figcaption></figure>

Add Telegram to your [escalation policies](https://app.spike.sh/escalations) to receive incident alerts. For on-call shift alerts, visit [On-call settings](https://app.spike.sh/settings/personal-on-call).

{% hint style="success" %}
Use `/ack` or `/acknowledge` to acknowledge an incident. Use `/res` or `/resolve` to resolve one.
{% endhint %}

{% hint style="info" %}
Telegram can only be connected to one Spike account at a time.
{% endhint %}