Personal alerts management

Manage how, when, and where you receive incident alerts in Spike to suit your schedule and reduce alert fatigue.

Spike gives you full control over your personal alert preferences. Configure how alerts reach you during office hours, outside office hours, and when you're away.

For example, when you're out of office, you can configure Spike to stop sending alerts. You can also reassign responsibilities to another team member when you're off duty.

Example configurations

During office hours: Route all phone call alerts to app notifications.
Outside office hours: Prefer receiving alerts via SMS, WhatsApp, or Telegram.
Out of office: Forward all alerts to another team member.