The alert messages on Microsoft Teams (referred to as Teams from here on) comes with gists for you and your team to quickly learn about the incident.
Step 1 - Setup incoming webhook
Go to the Apps section in your teams account and install the Incoming Webhook app (created by Microsoft).
Select a channel of your choice and click setup connector
Name your connector and upload our Spike.sh logo so as to easily identify alerts coming from us. You can download our logo here.
Step 2 - Paste the URL on Spike.sh
Head over to Spike.sh dashboard and visit settings > organisation and create a Teams integration by giving a friendly name along with the URL you copied from step 1.
A friendly name will help you identify this integration while creating escalation policies. Like below -
You can create multiple Teams integrations with different incoming webhooks configured on Teams.
We have noticed that in some MS Teams account, acknowledge and the resolve buttons fail.
It could be possible because the connector is disabled in your tenant setting access list. Another possible cause for this could be that you are using a legacy account.
Here are few links that might help you understand why it happens. 1. Github issue