> For the complete documentation index, see [llms.txt](https://docs.spike.sh/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.spike.sh/integrations-guideline/integrate-spike-with-new-relic.md).

# Integrate Spike with New Relic

## Service and integration

New Relic is a platform built to help engineers analyze, troubleshoot, and optimize their entire software stack from one place.

{% content-ref url="/pages/-Ln3rb4wLUFeI-OAPcmq" %}
[Create integration and service on our dashboard](/integrations-guideline/create-integration-and-service-on-dashboard.md)
{% endcontent-ref %}

## Use Webhook on New Relic

### Step 1

Start by going to **notification channels** in the left menu.

![Select notification channels](/files/-MMpElYSCq_A44d46N-1)

### **Step 2**

In the Notification Channel, click to create a new channel and select **Webhooks**

![Create a Webhook channel](/files/-MMpF6dhqpFxAg7G0UwQ)

### Step 3

* Configure the webhook as shown in the figure and **paste the Spike.sh webhook in Base Url** input.
* Paste the custom payload from below and please make sure to not make any edits to the payload.

```
{
    "account_id": "$ACCOUNT_ID",
    "account_name": "$ACCOUNT_NAME",
    "closed_violations_count_critical": "$CLOSED_VIOLATIONS_COUNT_CRITICAL",
    "closed_violations_count_warning": "$CLOSED_VIOLATIONS_COUNT_WARNING",
    "condition_family_id": "$CONDITION_FAMILY_ID",
    "condition_id": "$CONDITION_ID",
    "condition_name": "$CONDITION_NAME",
    "current_state": "$EVENT_STATE",
    "details": "$EVENT_DETAILS",
    "duration": "$DURATION",
    "event_type": "$EVENT_TYPE",
    "incident_acknowledge_url": "$INCIDENT_ACKNOWLEDGE_URL",
    "incident_id": "$INCIDENT_ID",
    "incident_url": "$INCIDENT_URL",
    "open_violations_count_critical": "$OPEN_VIOLATIONS_COUNT_CRITICAL",
    "open_violations_count_warning": "$OPEN_VIOLATIONS_COUNT_WARNING",
    "owner": "$EVENT_OWNER",
    "policy_name": "$POLICY_NAME",
    "policy_url": "$POLICY_URL",
    "runbook_url": "$RUNBOOK_URL",
    "severity": "$SEVERITY",
    "targets": "$TARGETS",
    "timestamp": "$TIMESTAMP",
    "timestamp_utc_string": "$TIMESTAMP_UTC_STRING",
    "violation_callback_url": "$VIOLATION_CALLBACK_URL",
    "violation_chart_url": "$VIOLATION_CHART_URL",
    "team": "DevOps"
}
```

![Paste webhook and payload to new relic](/files/-MTA_JVKMLezlLGRWQwi)

{% hint style="info" %}
Customising the payload yourself might affect the incident messages, so please avoid it. Not using custom payloads will most likely cause [incident message parsing to fail](https://docs.spike.sh/incidents/why-does-message-parsing-fail)
{% endhint %}