Spike calls you on your phone to report an incident. On the phone call, you can choose to acknowledge, resolve or escalate

Get phone alerts from Spike

We always recommend using the phone alerts from Spike. This lets you know immediately when a serious issue might be affecting your customer. No matter the size of your business, incidents affect each customer the same. Never miss out with selecting the Phone option in your escalation policies.

When you get a phone, you can choose to take actions against an incident.

  1. Press 4 to acknowledge

  2. Press 6 to resolve

  3. Press 9 to escalate

Make sure to verify your phone number. You can also change the phone number in settings

Check if your country/region supports phone calls and SMS on this page.

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