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Incidents

What is an incident?

Incident lifecycle

Incident statuses

How to change incident status?

Acknowledge timeout

Grouping incidents

Priority and Severity

Reassign incidents

Sharing incidents

Why does message parsing fail?

Alerts

Microsoft Teams

Services

Introduction to services on Spike

Escalations

Introduction to escalations

How to create an escalation policy?

Repeat escalations

Archive escalation policy

Collaboration

Task management integrations

On-call schedules

Introduction to On-call schedules

Create On-call schedule

Introduction to Slots in schedules

Introduction to Layers in on-call schedules

Override an on-call

Add on-call schedule to your calendar

Notifications for on-call shifts

Status Pages

Create Status page

Create public Incident on status page

Create Planned Maintenance on status page

Edit Planned Maintenance

Add custom domain to status page

Manage your subscribers

Embed status page notifications on your website

Uptime

Create Uptime monitor

Link uptime to Status Page

Integrations guidelines

Create integration and service on our dashboard

Setup integrations

Archive an integration

Integrating with Webhooks

Integrate Spike with Email

Integrate Spike with AWS

Integrate Spike with Google Cloud

Integrate Spike with Sematext

Integrate Spike with Healthchecks

Integrate Spike with Pingdom

Integrate Spike.sh with Sentry

Integrate Spike with Sentry webhook

Integrate Spike with Apex ping

Integrate Spike with Uptime Robot

Integrate Spike with Twilio

Integrate Spike with Microsoft Azure

Integrate Spike with Honeybadger

Integrate Spike with Rollbar

Integrate Spike with Travis CI

Integrate Spike with Heroku

Integrate Spike with Datadog

Integrate Spike with Needle.sh

Integrate Spike with Cronitor

Integrate Spike with Bugsnag

Integrate Spike with Grafana

Integrate Spike with Prometheus

Integrate Spike with Instana

Integrate Spike with Zapier

Integrate Spike with Librato

Integrate Spike with Checkly

Integrate Spike with AppSignal

Integrate Spike with New Relic

Integrate Spike with Site24x7

Integrate Spike with Stackify

Integrate Spike with Scout-apm

Integrate Spike with Oh-Dear

Integrate Spike with Nixstats

Integrate Spike with Server Density

Integrate Spike with Raygun

Integrate Spike with Lightstep

Integrate Spike with Runscope

Integrate Spike with Honeycomb

Integrate Spike with Graylog

Integrate Spike with Checkmk

Integrate Spike with Hyperping

Integrate Spike with Epsagon

Integrate Spike with Uptime

Integrate Spike with Splunk

Integrate Spike with Sumo Logic

Integrate Spike with Thousand Eyes

Integrate Spike with Loggly

Integrate Spike with Elastic Cloud

Integrate Spike with App Optics

Integrate Spike with NodePing

Integrate Spike with Scalyr

Integrate Spike with Moogsoft

Integrate Spike with AppDynamics

Integrate Spike with Dynatrace

Integrate Spike with CopperEgg

Integrate Spike with Coralogix

Integrate Spike with ElastAlert

Integrate Spike with LogDNA

Integrate Spike with Zebrium

Integrate Spike with LibreNMS

Integrate Spike with Uptime Kuma

Integrate Spike with Logentries

Integrate Spike with Logz

Integrate Spike with Ghost Inspector

Integrate Spike with Hetrix Tools

Integrate Spike with LogRocket

Integrate Spike with StatusCake

Integrate Spike with Sysdig

Integrate Spike with Wavefront

Integrate Spike with Buildkite

Integrate Spike with Semaphore

Integrate Spike with Better Uptime

Integrate Spike with Hexowatch

Integrate Spike with PM2

Administration

Roles and access

Our notification numbers

Contact the support team

Adding team members

Check if team is getting alerts

Removing team members

Additional resources

Alert Modes

Out of office mode

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Phone

Spike calls you on your phone to report an incident. On the phone call, you can choose to acknowledge, resolve or escalate

Get phone alerts from Spike
We always recommend using the phone alerts from Spike. This lets you know immediately when a serious issue might be affecting your customer. No matter the size of your business, incidents affect each customer the same. 

Never miss out with selecting the Phone option in your escalation policies. 
When you get a phone, you can choose to take actions against an incident. 
1.Press 4 to acknowledge 
2.Press 6 to resolve 
3.Press 9 to escalate
Make sure to verify your phone number. You can also change the phone number in settings
Phone alerts from Spike
Check if your country/region supports phone calls and SMS on this page.

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Why does message parsing fail?

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