Spike.sh
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Introduction
What is Spike.sh?
Incidents
What is an incident?
Incident lifecycle
Incident statuses
How to change incident status?
Acknowledge timeout
Grouping incidents
Priority and Severity
Mute alerts
Reassign incidents
Sharing incidents
Why does message parsing fail?
Alerts
Phone
SMS
E-mail
Slack
Microsoft Teams
Pushover
Discord
Alert rules
Vacation mode
Services
Introduction to services on Spike
Escalations
Introduction to escalations
How to create an escalation policy?
Repeat escalations
Archive escalation policy
On-call schedules
Introduction to On-call schedules
Create On-call schedule
Introduction to Slots in schedules
Introduction to Layers in on-call schedules
Override an on-call
Add on-call schedule to your calendar
Notifications for on-call shifts
Integrations guideline
Create integration and service on our dashboard
Setup integrations
Archive an integration
Integrating with Webhooks
Integrate Spike with Email
Integrate Spike with AWS
Integrate Spike with Google Cloud
Integrate Spike with Sematext
Integrate Spike with Healthchecks
Integrate Spike with Pingdom
Integrate Spike.sh with Sentry
Integrate Spike with Sentry webhook
Integrate Spike with Apex ping
Integrate Spike with Uptime Robot
Integrate Spike with Twilio
Integrate Spike with Microsoft Azure
Integrate Spike with Honeybadger
Integrate Spike with Rollbar
Integrate Spike with Travis CI
Integrate Spike with Heroku
Integrate Spike with Datadog
Integrate Spike with Needle.sh
Integrate Spike with Cronitor
Integrate Spike with Bugsnag
Integrate Spike with Grafana
Integrate Spike with Prometheus
Integrate Spike with Instana
Integrate Spike with Zapier
Integrate Spike with Librato
Integrate Spike with Checkly
Integrate Spike with AppSignal
Integrate Spike with New Relic
Integrate Spike with Site24x7
Integrate Spike with Stackify
Integrate Spike with Scout-apm
Integrate Spike with Oh-Dear
Integrate Spike with Nixstats
Integrate Spike with Server Density
Integrate Spike with Raygun
Integrate Spike with Lightstep
Integrate Spike with Runscope
Integrate Spike with Honeycomb
Integrate Spike with Graylog
Integrate Spike with Checkmk
Integrate Spike with Hyperping
Integrate Spike with Epsagon
Integrate Spike with Uptime
Integrate Spike with Splunk
Integrate Spike with Sumo Logic
Integrate Spike with Thousand Eyes
Integrate Spike with Loggly
Integrate Spike with Elastic Cloud
Integrate Spike with App Optics
Integrate Spike with NodePing
Integrate Spike with Scalyr
Integrate Spike with Moogsoft
Integrate Spike with AppDynamics
Integrate Spike with Dynatrace
Integrate Spike with CopperEgg
Integrate Spike with Coralogix
Integrate Spike with ElastAlert
Integrate Spike with LogDNA
Integrate Spike with Zebrium
Integrate Spike with LibreNMS
Integrate Spike with Uptime Kuma
Integrate Spike with Logentries
Integrate Spike with Logz
Integrate Spike with Ghost Inspector
Integrate Spike with Hetrix Tools
Integrate Spike with LogRocket
Integrate Spike with StatusCake
Integrate Spike with Sysdig
Integrate Spike with Wavefront
Integrate Spike with Buildkite
Integrate Spike with Semaphore
Administration
Roles and access
Our notification numbers
Contact the support team
Adding team members
Check if team is getting alerts
Removing team members
Additional resources
Create a badge
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Phone
Spike calls you on your phone to report an incident. On the phone call, you can choose to acknowledge, resolve or escalate

Get phone alerts from Spike

We always recommend using the phone alerts from Spike. This lets you know immediately when a serious issue might be affecting your customer. No matter the size of your business, incidents affect each customer the same. Never miss out with selecting the Phone option in your escalation policies.
When you get a phone, you can choose to take actions against an incident.
    1.
    Press 4 to acknowledge
    2.
    Press 6 to resolve
    3.
    Press 9 to escalate
Make sure to verify your phone number. You can also change the phone number in settings
Phone alerts from Spike
Check if your country/region supports phone calls and SMS on this page.
Incidents - Previous
Why does message parsing fail?
Next - Alerts
SMS
Last modified 6mo ago
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