Phone
Spike calls you on your phone to report an incident. On the phone call, you can choose to acknowledge, resolve or escalate
We always recommend using the phone alerts from Spike. This lets you know immediately when a serious issue might be affecting your customer. No matter the size of your business, incidents affect each customer the same. Never miss out with selecting the Phone option in your escalation policies.
When you get a phone, you can choose to take actions against an incident.
Press 4 to acknowledge
Press 6 to resolve
Press 9 to escalate
Make sure to verify your phone number. You can always change it in the settings section
Last updated 1 year ago