# Phone

## Get phone alerts from Spike

We always recommend using the phone alerts from Spike. This lets you know immediately when a serious issue might be affecting your customer. No matter the size of your business, incidents affect each customer the same.\
\
Never miss out with selecting the Phone option in your escalation policies.

When you get a phone, you can choose to take actions against an incident.

1. Press **4** to acknowledge
2. Press **6** to resolve
3. Press **9** to escalate

{% hint style="info" %}
Make sure to verify your phone number. You can also change the phone number in settings
{% endhint %}

![Phone alerts from Spike](/files/-LrrNgKQu_mrdie--UF_)

Check if your country/region supports phone calls and SMS [on this page](https://app.spike.sh/geo-permissions).


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