We always recommend using the phone alerts from Spike. This lets you know immediately when a serious issue might be affecting your customer. No matter the size of your business, incidents affect each customer the same. Never miss out with selecting the Phone option in your escalation policies.
When you get a phone, you can choose to take actions against an incident.
Press 4 to acknowledge
Press 6 to resolve
Press 9 to escalate
Check if your country/region supports phone calls and SMS on this page.