Introduction to On-call schedules

What is On-call? What are schedules? Get started with the basics.

What is On-call?

This feature is in beta. Expect some chaos. Let us know if you face any issues.

On-call is making sure there are one or more persons responsible to be alerted on all incidents and outages. A person will be on-call for a period of time who sole responsibility to listen to alerts and respond to incidents. This is relatively an old concept, we are getting inspired from doctors and firefighters.

Example: At any given point in time, there will be one or more doctors at the Emergency room in a hospital when the patient arrives. These doctors are "on-call". For a critical patient, a doctor can help instantly and if need be, they can escalate to others to attend to the patient.

Similarly, your team can have at least one person on-call for a set period of time to respond to critical incidents, to say the least.

A person will either be on-call or not. You cannot "create" on-call. You will create schedules for who will be on-call.

What is an On-call schedule?

Schedules determine who is/will be on-call. You can create a flexible schedule, one that works for everyone and add team members to it. Schedules will make sure to rotate the members on daily, weekly or even custom time intervals.

There is no cap on the number of schedules to add. Please just make sure same persons are not repeated/added in multiple schedules.

Example of daily rotation schedule

1. Who should use on-call?

Anyone with more than one team member.

2. Who can create schedules?

Admins and members can both create schedules?

3. Does being on-call mean ALL the alerts will come to me?

No, you can choose which escalation policy alerts an on-call user would receive.