How to create an escalation policy

Create an escalation policy to define who gets alerted and when during an incident.

Not sure where to start? Spike offers escalation policy templates with pre-built configurations.

1

Go to Escalations

Navigate to the Escalations section on the dashboard and click New escalation.

Select Escalations from the sidebar.

2

Configure the policy

1. Give the policy a clear, identifiable name.

2. Add one or more escalation levels.

3. Set a timeout for each level. This is how long Spike waits before escalating to the next level if the incident isn't acknowledged or resolved.

An example escalation policy with two levels.

Leave the time interval blank on the last escalation step.

3

Save

Click Save to activate the policy.

Simultaneous alerts

To alert multiple people or channels at the same time, add them as separate alerts within the same escalation level. Avoid creating a new escalation level with a 0-minute interval. This is not the same as simultaneous alerting.

Correct: multiple alerts within one escalation level.