For the complete documentation index, see llms.txt. This page is also available as Markdown.
Helpdesk integrations
Create tickets in Zendesk, Freshdesk, or Supportpal directly from Spike incidents.
Spike's helpdesk integrations keep incident response and ticket tracking connected. Create tickets from incidents and sync status, notes, and updates across both platforms.
Zendesk
Bi-directional integration for syncing incidents, notes, and tickets
Freshdesk
Send incidents to Freshdesk and add notes
Supportpal
Sync incidents with Supportpal and keep your teams aligned
Create tickets from incidents
Once connected, any team member can create or link helpdesk tickets from incidents:
From the incidents table: Select one or more incidents and create a ticket.
From the incident details page: Open the incident and create or link a helpdesk ticket directly.
Automate with Playbooks
Use Playbooks to automate ticket creation whenever an incident triggers. This removes the manual step and ensures every incident gets a corresponding ticket.
FAQs
Are these integrations bi-directional?
Zendesk and Freshdesk both have a Spike app available in their respective marketplaces. The app allows users on those platforms to check incidents and take action from their helpdesk side.
Supportpal is one-way only. Spike sends incident data to Supportpal, but there is no app and no sync back.
Does Spike access data from my helpdesk platform?
Spike does not access or store any data from your helpdesk platform, including tickets or user information.
