> For the complete documentation index, see [llms.txt](https://docs.spike.sh/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.spike.sh/collaboration/helpdesk-integrations.md).

# Helpdesk integrations

Create tickets in Zendesk, Freshdesk, or Supportpal directly from Spike incidents to keep response and support in sync.

Spike's helpdesk integrations keep incident response and ticket tracking connected. Create tickets from incidents and sync status, notes, and updates across both platforms.

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>Zendesk</td><td>Bi-directional integration for syncing incidents, notes, and tickets</td><td></td><td><a href="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-271728c58012e5efcda38906cba66b90b19b5e0d%2FZendesk%20card%20cover.png?alt=media">Zendesk card cover.png</a></td><td><a href="/collaboration/helpdesk-integrations/zendesk.md">Zendesk</a></td></tr><tr><td>Freshdesk</td><td>Send incidents to Freshdesk and add notes</td><td></td><td><a href="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-f27e6b9507851b8860cfe1c2b3dd0098711bc7d3%2FFreshdesk%20card%20cover.png?alt=media">Freshdesk card cover.png</a></td><td><a href="/collaboration/helpdesk-integrations/freshdesk.md">Freshdesk</a></td></tr><tr><td>Supportpal</td><td>Sync incidents with Supportpal and keep your teams aligned</td><td></td><td><a href="https://1743514643-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Ln3jS1bJTTsE3yoEcOu%2Fuploads%2Fgit-blob-56e5fb219bffb7481179eb2957610229a9abbe58%2FSupportpal%20card%20cover.png?alt=media">Supportpal card cover.png</a></td><td><a href="/collaboration/helpdesk-integrations/supportpal.md">Supportpal</a></td></tr></tbody></table>

## Create tickets from incidents

Once connected, any team member can create or link helpdesk tickets from incidents:

* **From the incidents table**: Select one or more incidents and create a ticket.
* **From the incident details page**: Open the incident and create or link a helpdesk ticket directly.

## Automate with Playbooks

Use [Playbooks](/playbooks/introduction-to-playbooks.md) to automate ticket creation whenever an incident triggers. This removes the manual step and ensures every incident gets a corresponding ticket.

## FAQs

### Are these integrations bi-directional?

Zendesk and Freshdesk both have a Spike app available in their respective marketplaces. The app allows users on those platforms to check incidents and take action from their helpdesk side.

Supportpal is one-way only. Spike sends incident data to Supportpal, but there is no app and no sync back.

### Does Spike access data from my helpdesk platform?

Spike does not access or store any data from your helpdesk platform, including tickets or user information.

{% hint style="info" %}
More integrations are planned. Email <integrations@spike.sh> to request one.
{% endhint %}