Helpdesk integrations
Streamline communications by syncing incidents with your favorite helpdesk platforms like Zendesk, Freshdesk, and Supportpal.
Last updated
Streamline communications by syncing incidents with your favorite helpdesk platforms like Zendesk, Freshdesk, and Supportpal.
Last updated
Spike's Helpdesk integrations simplify incident management by connecting your incident response workflows with your helpdesk platforms. These integrations enable seamless communication between teams, syncing incident statuses and notes, and automating ticket creation for incidents to help faster resolution.
Syncing Data: Sync incident statuses and notes directly with helpdesk tickets.
Ticket Automation: Use Playbooks to automate ticket creation during incident triggers.
Zendesk Marketplace: Install Spike from Zendesk Marketplace for bi-directional functionality, including syncing statuses and notes and triggering incidents from Zendesk.
Connect Existing Tickets: Link existing incidents to helpdesk tickets for a unified workflow.
With Spike’s Playbooks, you can automate ticket creation on your helpdesk platforms whenever an incident is triggered. This saves time and ensures no incident goes unnoticed.
Once connected, any team member can send incidents or sync them with your helpdesk platform:
From the Dashboard: Select one or more incidents and link them to tickets.
From the Incident Page: Open the incident and choose to create or sync with a helpdesk ticket directly.
We’re always open to expanding our integrations. Reach out to us at integrations@spike.sh with your request.
