> For the complete documentation index, see [llms.txt](https://docs.spike.sh/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.spike.sh/collaboration/helpdesk-integrations.md).

# Helpdesk integrations

Spike's helpdesk integrations keep incident response and ticket tracking connected. Create tickets from incidents and sync status, notes, and updates across both platforms.

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>Zendesk</td><td>Bi-directional integration for syncing incidents, notes, and tickets</td><td></td><td><a href="/files/sHSVpuwz1WlWVJuyR0Fj">/files/sHSVpuwz1WlWVJuyR0Fj</a></td><td><a href="/pages/Nw1EAoJeGFbtOf8uaLxF">/pages/Nw1EAoJeGFbtOf8uaLxF</a></td></tr><tr><td>Freshdesk</td><td>Send incidents to Freshdesk and add notes</td><td></td><td><a href="/files/Czos5iBfoM3ibUbz2qyg">/files/Czos5iBfoM3ibUbz2qyg</a></td><td><a href="/pages/fuk2f6zC0B9VN8pMTafv">/pages/fuk2f6zC0B9VN8pMTafv</a></td></tr><tr><td>Supportpal</td><td>Sync incidents with Supportpal and keep your teams aligned</td><td></td><td><a href="/files/mx6l4Y8CfRhy6nEQIWan">/files/mx6l4Y8CfRhy6nEQIWan</a></td><td><a href="/pages/Jw9BB2Jl3FOIVpLqIceE">/pages/Jw9BB2Jl3FOIVpLqIceE</a></td></tr></tbody></table>

## Create tickets from incidents

Once connected, any team member can create or link helpdesk tickets from incidents:

* **From the incidents table**: Select one or more incidents and create a ticket.
* **From the incident details page**: Open the incident and create or link a helpdesk ticket directly.

## Automate with Playbooks

Use [Playbooks](/playbooks/introduction-to-playbooks.md) to automate ticket creation whenever an incident triggers. This removes the manual step and ensures every incident gets a corresponding ticket.

## FAQs

### Are these integrations bi-directional?

Zendesk and Freshdesk both have a Spike app available in their respective marketplaces. The app allows users on those platforms to check incidents and take action from their helpdesk side.

Supportpal is one-way only. Spike sends incident data to Supportpal, but there is no app and no sync back.

### Does Spike access data from my helpdesk platform?

Spike does not access or store any data from your helpdesk platform, including tickets or user information.

{% hint style="info" %}
More integrations are planned. Email <integrations@spike.sh> to request one.
{% endhint %}